Contact the travel agency or the channel through which you booked to confirm.

Yes, all taxes are included at the time of booking, except for the Municipality of Los Cabo's Environmental Sanitation Tax which must be paid upon arrival at the hotel. The tax is a total of $33.68 Mexican Pesos per room per night. However, if the municipality decides to modify this policy, the amount may vary at the time of your arrival.

You can cancel a reservation in the My Reservation section of our website sandos.com, or through our call center.

Contact our call center or your travel agency.

Check-in is at 3 pm. However, you can arrive at the hotel earlier and wait for your room to be ready.

You must be out of the room at 12 pm. Late checkouts are subject to availability.

Yes, during check-in, all reservations will be asked for a credit card to make a hold for the amount of 5,000 MXN. This is to accommodate any possible incidents. During the guest's check-out, the reception will release the amount held.

At this time we offer a discount for travelers over 55 years old.

Yes, the hotel is accessible to people with disabilities. Please indicate that you are accompanied by people with disabilities when making your reservation.

Yes, each room is equipped with a spacious shower.

Of course, once you have completed your registration in our Sandos4U loyalty program, you will be able to exchange your points for rewards and discounts on your next bookings.

At Sandos, we will always be very grateful for your opinions and feedback as they allow us to grow and provide you with a better experience each time you visit us. You can send us your comments to the email [email protected]

You can communicate directly to our call center to request it. Late departures have an additional cost according to the category reserved and are subject to availability.

You can check all the details of our rooms here .

For safety and hygiene reasons, the hotel does not accept pets. However, the hotel does accept service dogs and are asked to wear a vest to identify the dog, so other guests will not distract them from their duty. Emotional support or psychiatric service dogs are only allowed upon presentation of all required forms, and their stay is only allowed in the room, not in public areas, restaurants, or bars.

We recommend you indicate this request when making your reservation. Our team will do everything possible to accommodate your request; however, it is subject to availability.

Three: Junior Suite Section, Marina View Section and Finisterra Suite Section

You can see the current special deals here.

You can check availability, get quotes, and book online by clicking here. You can also send an email to [email protected], and/or call the following numbers:

• From North America - Mexico: 01 800 907 52 92
• From North America - USA: 1 866 336 4083
• From North America - Canada: 1 866 941 0851
• From Spain: +34 971 78 33 02
• From UK & Europe: +44 20 305 137 68
• From Argentina: 0 800 122 04 06

It depends on the season in which you visit us, but in general, we recommend you to bring beachwear and accessories such as:

• Water shoes
• Trekking shoes
• A light cap or hat
• Sunglasses
• Snorkel mask
• Biodegradable sunscreen
• Biodegradable mosquito repellent
• Power adapter (220 to 110 volts)
• Plus, we recommend you pack smart casual clothes for à la carte restaurants and a light jacket.

Yes! Thanks to the Pack for a Purpose Program with the Sandos Foundation, our guests can bring with them some much-needed items which will be donated to local kids and their families to help them improve their living conditions. 

We remind you that we are located in Los Cabos, so we have a tropical and dry climate; that is, we typically have sun almost all day and if it rains, the rainfall is usually short and light. Due to this, the area humidity level is medium to low.

For safety reasons, our beach is not recommended for swimming, but it is perfect for sitting on the sand, enjoying the sea breeze and fresh air, taking walks with your family, or spending a romantic moment with your partner.

Yes, within our facilities we have convenience stores where you will find basic necessities, as well as souvenirs.

In Mexico, the age of majority begins at 18 years of age.

The stores accept Mexican pesos (MXN) and mostly US dollars (USD). Also, in some cases, they can accept euros (EUR).

Yes, we accept most major credit and debit cards.

Yes, you can find ATMs in the city center, both in US dollars (USD) and in Mexican pesos (MXN).

Yes it is safe. We recommend you attend well-established exchange houses and check other users' opinions on social networks or the internet about the place.

Diving in Los Cabos is one of the most fun and requested activities by lovers of this sport due to a large amount of flora and fauna that inhabit the underwater ecosystem. Learn more about this activity and how to practice it here .

In Mexico, practically all telephone networks work; however, we recommend that you verify the service and charges with your provider before traveling.

Although coming to Mexico can be a great opportunity to practice Spanish, you don't need to speak it as most of our collaborators speak English very well.

When leaving San José del Cabo Airport, you must take the Santa Anita Highway for around 58 miles, then turn left at the Cabo San Lucas street, and keep forward up to the end of the road. Along the way, you’ll see multiple signs indicating the right direction.

SEE MAP

Fortunately, in the region, we have a warm and sunny climate most of the year, perfect for having fun on the beach. Find here all the details about the weather during the year and the perfect time to visit.

At Sandos Finisterra, we are committed to showing our guests the wonders of Mexico while at the same time helping the environment. As a resort, we are in love with providing you with only the best. That's why at Sandos Finisterra we offer you amazing views, fun and adventure, a thrilling activities program, and an incredible culinary experience.

When coming to Sandos Finisterra you should expect a unique hotel full of beautiful views, fun, adventure, and new memories. It is crucial to mention that Sandos Finisterra is located on a mountain, and even with elevators, there are steps around the property.

You can download the hotel map by clicking here.

Our hotel does have a transportation service; however, this has an additional cost and is made through the Seek N Go agency. Reserve by sending an email to [email protected] or call the following numbers:

• From North America - Mexico 01 800 907 52 92
• From North America - Canada 1 866 941 0851
• From North America - USA 1 866 336 4083
• From Spain +34 971 78 33 02
• From Europe - UK +44 20 305 137 68

Going to the Marina is really easy, you just go out of the hotel and you will find it right in front of you.

If you decide to walk, take your first left from the hotel and continue into the downtown area. You will have a fresh breeze and some stores to explore.

At the hotel, we have a very secure taxi stand as we check the vehicles at the complex entrance and exit.

Yes, however, not in legal operations. As of December 2020, Uber has still not been grated operating licenses as inclusion in the transportation laws of Baja California SUR. Due to the recent COVID-19 pandemic, to help prevent the spreading of COVID-19 public health officials have made recommendations on licensed auto travel. All licensed taxis and transportation services must comply with COVID-19 vehicle cleaning protocols.

There is a car rental service that can be booked at the drop-off point or in the lobby.

You can book a transfer at Seek & Go site, by phone, or by email directly with our call center.

We have five restaurants, Buffet-style restaurant; Don Diego, À la carte restaurants; Emiliano's, Tortuga, Agave, and snack; Agave and oven made pizza. To see schedules and other details, click here.

The dress code for our à la carte restaurants is smart casual: No swimsuit or wet clothes are allowed. A shirt and shoes/sandals are required (no flip flops). Men's shirts must have sleeves, and Bermuda shorts are allowed.

Our main buffet restaurant has a more casual dress code: No wet clothing allowed. Shirt and shoes/sandals required. Men's shirts must have sleeves.

Due to the sanitary contingency, special messurements have been taken by restaurants to avoid big crowds.

We have a selection of food for people with allergies and / or food restrictions, so we ask you to please, in addition to notifying us when you check in to the hotel, notify your waiter so they can show you the options available for you.

Yes, each gluten-free option is clearly detailed in the restaurants. Please notify the reception of all your food restrictions at the time of check-in.

Yes, ask your waiter what the vegan options are at each of the restaurants.

Hours vary by the restaurant; however, you will always find a restaurant available for breakfast, lunch, dinner, or snacks.

All food and drinks are part of the all-inclusive plan.

Yes.

Our Kids Club is a space designed especially for little ones and is available for children from 4 to 12 years old.

Children 2 and 3 years old can access the facilities only from 10:00 am to 1:00 pm and from 3:00 pm to 5:00 pm, always with a parent or guardian.

Yes, kids can be registered from 10:00 am to 11:00 am, while kids are admitted from 10:00 am to 10:00 pm as long as they are already registered.

Yes, for your kids' safety, small children with fever, diarrhea, vomit or an infectious disease are not admitted; children with special needs or a disability must be accompanied by a parent or guardian at all times.

Parents have the responsibility to inform the Kids Club staff about any child allergies, if they have a disease of any kind, or if they are taking any medication that may alter their behavior.

The Kids Club staff is not authorized to provide any medication.

If the child wants to stay for lunch, the parent or guardian must inform and reserve during their registration before 11:00 am.

No, there are outdoor activities in the Kids Club program, so we ask the parents or guardians to apply sunscreen before leaving them. The Kids Club staff is not authorized to apply creams or sunscreen.

No, some activities are done outside of the Kids Club area, but they all take place within the hotel property. If you don't want your child to leave the Kids Club facilities, you must specify on their sign-up form.

In the event that any child exhibits misconduct, violence, or any behavior perceived as a risk to another child or to the Kids Club staff, the hotel interrupts the child's visit to the Kids Club and notifies the parents immediately; the Kids Club also reserves the right to refuse admission.